PRATALA, Esaka; SUPRIYADI, Yudi Nur; SARAGIH, Guntur Syahputra. ANALISIS SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS PADA JALAN TOL RUAS CENGKARENG-BATUCEPER-KUNCIRAN . Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance, [S. l.], v. 3, n. 3, p. 2637–2649, 2023. DOI: 10.53363/bureau.v3i3.350. Disponível em: http://gapenas-publisher.org/bureaucracy/index.php/home/article/view/350. Acesso em: 1 aug. 2025.