ICHTIAR, Dollmart; NUGROHO , Marno. KUALITAS LAYANAN, KEPUASAN DAN LOYALITAS NASABAH PADA PERUSAHAAN PERGADAIAN DI KOTA BATAM. Bussman Journal : Indonesian Journal of Business and Management, [S. l.], v. 5, n. 2, p. 1126–1144, 2025. DOI: 10.53363/buss.v5i2.407. Disponível em: http://gapenas-publisher.org/bussman/index.php/home/article/view/407. Acesso em: 17 apr. 2026.